FAQ English

Some questions we want you in advance for answer already.

I have not received the confirmation email.
You will automatically receive a confirmation email. Sometimes this ends up in the spam folder of your email account. Please go directly into your account, where you check your spam folder.
Do you make the hangers?

No. We sell only the hangers, which we buy in the world. Need a special design, then please go to a local company (eg locksmith, CNC).

I have not found my hanger. What to do?

Please send two pictures (front and back) from your hanger, and exact name and model of bike, by Email.

I would like the hanger in a different color. Is that possible?

We supply the hangers always in black or silver (depending on availability), except the picture shows a different color.

I still need the right screws on the hanger. Perform this?

For each article, if available, the appropriate screws are shown below and can be ordered. Note: It is an icon. We have not shown any type of screw separately. You still get the right screws.

Can I order by phone, fax, or mail?

Basically, yes. The safest and quickest processing is the order in the shop.Then transposed numbers, requests, etc. are impossible.

Can we pick up the hanger directly at your eyes?

Of course. We have a shop and our opening times are: Monday, Tuesday, Friday 8-12, 14-18. Wednesday 8-12. Thursday 8-12, 14-19. Saturday 9-13.

How fast do you ship?

All orders received up 2 hours before closing time will be dispatched the same day. Business hours, see a question above. Requirement is payment by sofortüberweisung, direct debit, credit card, or COD. For advance payment on the date of receipt of payment.

ATTENTION: Only with DPD and DHL Delivery you have a transport insurance and tracking is possible (DE only). For all other types of shipping are shipped at buyer's risk.

How to put together the shipping costs?

The shipping costs made the effort and cost of shipping. These consist of the following: package, label (so the postman can read it well), invoice printing, postage, of course, and the delivery to the Post.

Can I have a tracking service?

Of course. For this purpose please select the shipping method DPD package. You will receive an email with the tracking code.

Do I pay the VAT of 19% if I live in Switzerland, or in a Not-EU country?

Of course not. Sales tax is not calculated. It is also displayed in your shopping cart by entering your address. NOTE: Any custom fees borne by the purchaser.

We carry out hangers for more than 160 brands: Airborne, Alpinestars, Altrix, American Eagle, Arrow , Atlanta, Audi, Azonic, Banshee, Barellia, Barracuda, BH, Bianchi, Bike Manufaktur, Be One, Bergamont, Blue, BMC, bmx-4U, Brave Machine, Breezer, Bulls, Canyon, Cannondale, Carrera, Carver, Centurion, Chaka, Champion System, Checker Pig, Cicli Corsa, Cinelli, Claud Butler, Colnago, Corratec, Coyote, Craftworks, Cresta, Cube, Cycle Wolf, Cyclecraft, Dawes, De Rosa, Dean, Decathlon, Devinci, Diamant, Diamond Back, Drössiger, Dynamics, Epple, Ellsworth, F.A.T., Falter, Felt, Focus, Foes, Fort, Fuji, Fusion, Gary Fisher, Gepida, Ghost, Giant, Gios, Gitane, Grossmann, GT, Gudereit, Hai, Haro, Hercules, HP Velotechnik, Inchuan, Intec, Intense, Iron Horse, Isaac, Jamis, Jeep, K2, Kettler, KHS, Klein, Kona, KTM, Kuota, Kuwahara, La Strada, Lakes, Lapierre, Leader, Leaf Cycles, Levrier, Litespeed, Look, Marin, Masi, Maverick, Maxcycles, McKenzie, Merida, Mongoose, Morewood, Motiv, Müsing, Muddy Fox, Next, Nirve, Nishiki, Novara, Optima, Orange, Orbea, Parkpre, Planet X, Pinarello, Poison, Porsche, Principia, Quantec, Radon, Raleigh, Red Bull, Redline, Ridley, Riese+Müller, Roba, Rocky Mountain, Rotec, Rotwild, Sachs, Salsa, Santa Cruz, Schwinn, Scott, Simplon, Sinus, Solution, Specialized, Staiger, Steppenwolf, Stevens, Storck, Sundance, Sunn, Tallard, Time, Titus, Tomac, Turner, Trek, Trenga De, Torelli, UMF, Univega, Ventana, Villiger, Voodoo, Votec, VSF Fahrradmanufaktur, Wheeler, Wilier, Winora, Yazoo, Yeti.

One more information to advance, or transfer and PayPal. If you choose this payment, please pay them then within 10 days. After 10 days, we will cancel your order if by then no payment is received. You will receive a cancellation Email.